
TriageAI is an AI-powered patient triage agent delivered through a web-based chat interface. A patient lands on the chat interface and describes what's going on in their own words. The AI agent asks clarifying follow-up questions, gradually building a structured clinical picture from an unstructured conversation. At the end of the interaction, the agent produces a written summary for the provider and a recommendation on both the urgency of the case and which department the patient should be routed to.
Under the hood, the agent is not a static decision tree: it dynamically decides what information is still missing based on a clinical intake schema the team defines, and it can pull in outside clinical reference material (e.g., openFDA, clinical guidelines, or a local knowledge base) to decide which follow-up questions matter for a given complaint.
Patients arriving with a health concern often can't easily describe what's wrong in the structured, clinical terms that intake and triage staff need in order to route them correctly. Translating a freeform complaint like "my chest hurts when I breathe" into a structured chief complaint, relevant history, and an appropriate urgency/department determination currently depends on a clinical staff member manually asking the right follow-up questions — a process that is time-consuming, inconsistent between staff members, and a bottleneck at intake. TriageAI aims to show that an LLM-driven conversational agent, grounded in defined clinical intake schemas and real clinical reference material, can help structure that intake conversation and surface a well-reasoned urgency/routing recommendation for a human provider to act on.
The core system should take a patient through a full chat-based intake and produce a structured, provider-facing output:
Given sufficient time, extend the tool with a basic account system and role-based output, so the same underlying agent behaves differently depending on who is using it:
Scott Dispensa